Unit 6 Venture Court,
Lincolnshire. PE11 3BG

Technical Support:
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Tel: 01775 720252

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“During the Summer of 2018, the three schools in our Federation migrated to one server – a huge undertaking as this involved upgrading a huge number of laptops and tablets. It is fair to say, this mammoth task was completed smoothly, professionally and with the minimum of fuss; all ready to go for the start of the new school year. The support and help from the whole team at ARK in dealing with minor niggles has been first class and, in addition, the training and support we have received to ensure we are GDPR compliant has been excellent.”
The Welland Primary Schools Federation - October 2018

"The thought of moving to a new ICT supplier filled me with trepidation! I should not have worried. A date was agreed for our transfer, then with prep work done weeks in advance, along came some highly skilled technicians from Ark and the transfer to our new ICT supplier was completed in a matter of days, without me losing a night’s sleep!
We have a dedicated technician who visits every week but Matt and the support team are always on hand should a problem arise. Be it a phone call or email they respond and any issues are quickly resolved.
It’s great to have a team that care about us, work tirelessly to make sure we get the best out of our hardware and ensure that we have the latest information about the technology available to schools.
Thanks to all the team at Ark.
St Peter at Gowts Church of England Primary School - Lincoln - April 2018

"I have worked closely with ARK ICT for getting on for three years now, and I have found them to be extremely knowledgeable and able since we began our association. Working as a Systems or Network Manager in a large school means that you tend to be a jack of all trades, rather than a master of one. I think that people in my position are sometimes fearful to ask for outside assistance, feeling that the burden must fall only on their own shoulders. Other people refuse outside assistance due to pride, feeling that they should perhaps by some miracle, understand all of the complex systems that they are asked to not only manage, but in a lot of cases design and implement.
Coming from a business background and having been in the IT industry since 1985, I feel no loss of pride in seeking out and paying for expert assistance. When Lincolnshire County Council withdrew their Core Service Provision, I transferred to Mouchel as the initial safe option, but since then I put most of my Core Service Provision in the capable hands of ARK ICT.
At the moment, ARK handle our email filtering, Internet filtering and DNS hosting services. Since the change to ARK, I have seen the number of attempted email malware attacks drop dramatically from sometimes more than five a day, to usually less than one attempt a month. The email filtering is exceptional, with the categorisation functionality working very well. Due to this, we only need to maintain a very small local allow or deny list for our end users. If I need any changes to our DNS records then ARK get this done quickly.
A major part of any service provision is that of the relationship that you can build up with the people running the service and support. Here I have found ARK to be exceptional in all their dealings with myself and my colleagues when we need Technical Support, service and systems advice. I have complete trust in ARK to deliver, with Andy Naylor in particular being outstanding in providing service configuration, delivery and consultancy. Andy looked after the transition of our email filtering, and the project went perfectly with no downtime.
If I am thinking of taking on a new service (such as cloud storage for example), or need help with consultancy or some other timely sage advice, I always ask myself if ARK can help. That is how highly I rate the Company and I would recommend ARK to any school or business looking for support."
Queen Elizabeth's High School - Gainsborough - September 2017

“Ark, and in particular Andy, have been incredibly helpful and professional in all of the services they manage for us. As a provider of our web services filtering they are always on call to help advise and sort problems quickly. More recently we have moved to use Office 365 and their consultancy work in helping sort out our hybrid setup has been invaluable. Andy knows his way around Microsoft products and what I have found more helpful than this knowledge is his understanding of the unique requirements of an education setting. The understanding of how ICT systems matter to a school whilst understanding the importance of tightening budgets makes Ark an excellent provider of ICT services.”
Queen Elizabeth's Grammar - Alford - September 2017

I just want to pass on my thanks to Andy and the team who have dealt with the server migration. I know the transition up to this week has not gone as smoothly as it could have done for Andy and that we have caused an element of stress getting to this point, however I cannot praise Andy, Jamie, John and the rest of the team highly enough. The communication by Andy keeping me up to date has been excellent and the team on site have been very knowledgeable, accommodating and their willingness to help has been extremely reassuring.
Lincoln Hub (Carlton Academy / Mount Street / Benjamin Adlard / Kyra Teaching School Alliance). Feb 2017

"Having worked with Ark ICT Solutions for 3 years, I can wholeheartedly say that I have never regretted using them as our IT support.

Their superb expertise coupled with friendly manner (and ability to explain complex IT issues in words of one syllable to techno-novices like myself!) have been invaluable in ensuring that we have an excellent working partnership. Their team on the help desk are always at the end of a phone, and the guys who come out to the school work quickly and efficiently.

I would (and indeed ‘do’!!) recommend Ark IT Solutions to other schools."
Branston Junior School

"We moved to Ark ICT just over a year ago and have been very impressed with the level of service that we have received.  Whether it is our technician visits, telephone or email technical support, or purchases of hardware we have been really happy.  A smooth transition and full system upgrade has given countless benefits and Ark have always been on hand to offer advice on future plans.  A great, value for money service that meets our needs!"
Ingham Primary School

"ARK provide us with excellent support across school. The bi-weekly visits helps us to pinpoint issues and then get them rectified quickly and efficiently by Ark. The Ark representative is always approachable and keen to support us in any way he can by offering immediate support technically and then recommending new products and approaches to make our IT more effective and efficient. The support at the end of the phone is also a very valuable service and one which we have used regularly – again the staff who we deal with are professional and efficient in dealing with issues quickly. Ark also work with us to provide competitive quotes for software and hardware. I would highly recommend Ark and the services it supplies."
St Michael’s Church of England Primary School

"We have worked with Ark ICT for a number of years and have always found them to offer great service. Their technical support visits maintain our network, software and hardware proficiently. They communicate well, explain any technical issues in plain talk and offer solutions and alternatives to potential difficulties. They take the strategic long term view rather than look for quick wins, and were most helpful when we were looking at alternatives for improving pupil access to computers. The support we get for managing the website is most efficient. Updates and amendments are quickly added, allowing us to be prompt when sharing information about pupil’s latest learning experiences and successes. Their service is very quick and responsive to our requests and I cannot recommend them highly enough. Thank you very much.."
St Andrews Church of England Primary School

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